Millennial customers are impatient. They find it frustrating when they have to wait indefinitely to get a response from brands, businesses, or even their employers. Businesses need to solve this pain point and be able to respond instantly or risk losing out on a customer. This rising customer demand for immediate assistance 24/7 has put the businesses under immense pressure. Even a 2-minute delay in responding is as good as having an gateway to competitors. Add to this, the need for customers to be provided with consistent yet personalized service across diverse channels, businesses need to reinvent the way they engage and interact with customers.
This is where chatbots come into play and revolutionize how users interact with the businesses. Chatbots can greet customers, answer queries, resolve issues, and even engage in small talk, thus ensuring customers have a delightful experience. Chatbot technology gives businesses the tool to consistently deliver personalized customer service across all platforms and dramatically reduce the chances of losing customers, without having to spend increasing amounts on human customer support resources.
Gartner predicts that 85% of customer interactions will be managed by artificial intelligence by 2020. Also, chatbots will be responsible for the cost savings of over $8 billion annually by 2022. Whether your goal is exceptional customer service experience or cost savings, we can help. We build intelligent chat and voice bots which help businesses gain a substantial competitive advantage
ACS Solutions builds AI bots, which harness the power of Natural Language Processing to understand the nuances of customer communication. Cutting-edge design and development capabilities backed by our strong AI practice make us an exceptional figure in custom bot community. We develop and train high-quality AI-powered chatbots with great conversational abilities, context-sensitivity, and personality traits to please your customers.
Chatbot Development Platforms
- Amazon Lex
- IBM Watson
- Microsoft Bot Framework
Our expertise helps firms to unlock business value with bots. By improving customer experiences, we increase customer satisfaction scores as well as sales and retention. The improved volume handling capabilities of our bots also reduce operational costs drastically.
- Trained and certified pioneers on the Microsoft Bot framework through deep-dive training sessions and hands-on development
- Advisory services for bot realization, bot roadmap identification, applicability analysis, ideation, blueprinting and bot framework implementation, bot development
- Strong COE team for best practices, adherence to standards, market research, knowledge sharing.
- Empowered customers with contextualized and personalized bot solutions across verticals and business scenarios
- Large repository of reusables and accelerators including intents, utterances, feedback dialogue for creating bot solutions.