Challenges
- Move from Jira service desk to a new tool
- Process improvements to increase operational maturity
- Automation around operational self-healing
- A new platform to expand WFM from all areas of the business, not just IT
Solutions
- Developed software that can be used to overcome this problem for following reasons:
- Is native to the Salesforce platform
- Provides powerful dashboards and reporting
- Is easy to configure without requiring scripting/coding or specialized personal
Tools & Technologies
JBoss Fuse, AWS, Salesforce, Oracle
Key benefits
- Remedyforce has following capabilities:
- Self Service portal
- Knowledge Management
- Incident Management
- Change Management
- Dashboard and reporting
- Configuration Management (CMDB)
